At Elie Saab Perfume® White Perfume, Original Perfume, we respect the privacy rights and personal information of all individuals who visit our website. This Privacy Policy outlines how we handle, protect, and disclose any personal data collected through our online store and website. Please read this notice carefully to understand our practices regarding your personal data and how we will treat it.
What Information Do We Collect?
We only collect personal information that you voluntarily provide to us via our website and store. The categories are as follows:
- Contact information such as name, email address, phone number, and mailing address when you create an account, checkout as a guest, or contact customer service.
- Financial information such as payment card number, security code, and billing address when you place an order.
- Account credentials such as username, password, and security questions when you register for an account.
- Purchase history including details about products you have bought from us.
- Marketing preferences that indicate if you wish to receive our promotional emails and mailings.
- Survey responses when you voluntarily complete any questionnaires or feedback forms.
- Social media handles if you interact with our brand via social media.
- Device information including IP address, browser type, operating system, and Internet service provider.
We never collect sensitive information such as race, ethnicity, political opinions, religious beliefs, health data, or sexual orientation.
How Do We Use Your Information?
The personal data we gather allows us to provide our services and offerings to you. We may use it for the following purposes:
- To create and maintain your account when you register on our website.
- To process and fulfill orders, including shipping products to your address.
- To send order confirmations, receipts, and tracking information.
- To provide customer service and respond to inquiries.
- To administer contests, sweepstakes, promotions, and surveys.
- To send marketing communications, newsletters, and product updates. You can opt out anytime.
- To customize the content and advertisements you see on our website.
- To contact you via phone about orders, products, services, and promotions.
- To analyze site traffic, trends, and customer demographics.
- To improve our website, store, products, and shopping experiences.
- To detect and prevent fraud, abuse, security risks, and fulfill legal obligations.
- To enforce our Terms of Use and other policies.
We only process your data for the specific purposes stated in this policy. We will obtain your consent before using information for any other purpose.
Do We Share Your Personal Information?
We will never sell, rent, or exchange your personal details with any third parties except to complete services you have requested. Examples include:
- Payment processors to fulfill orders and process transactions.
- Shipping carriers such as FedEx and DHL to deliver purchases to your chosen address.
- Service providers to send emails, mailings, or SMS messages on our behalf.
- Business partners that offer rewards programs you have enrolled in.
- Law enforcement agencies if required by applicable laws and regulations.
Any third parties who access your information are bound by strict confidentiality agreements limiting their use and disclosure of personal data. We only share the minimum information required for them to complete the specified services.
How is Your Data Protected?
We utilize a variety of security measures and industry best practices to safeguard your personal details:
- Encryption technology to secure sensitive customer data transmitted online.
- Secure payment gateways to process all credit cards and direct bank account transactions.
- Access controls to restrict unauthorized personnel from viewing your information.
- Employee training on handling personal data per privacy laws and regulations.
- Firewall, antivirus, and network monitoring to block security threats and prevent unauthorized access attempts.
- Regular backups to enable restoration of customer information in case of incidents.
We only keep personal details for as long as required to fulfil the purposes outlined in this policy or comply with legal requirements. When no longer needed, data is securely deleted or destroyed.
Do We Collect Information From Minors?
Our website is not targeted towards children under the age of 16. We do not intentionally gather personal data from those we know are under 16 years old without parental consent. If you believe we may have collected details from a minor without permission, please contact us immediately so we can promptly delete this information.
Your Consent
By using our website, registering an account, or placing an order, you signify your acceptance of this Privacy Policy. You consent to the collection and use of your information as described here. We will seek additional consent if we need to use your personal data for other purposes in the future.
You can withdraw your consent at any time by contacting [email protected]. Please understand that orders already processed before your withdrawal cannot be changed or undone.
Your Data Rights and Choices
As our valued customer, you have certain rights regarding how your personal information is obtained and used. These rights include:
- The right to request access to your personal data retained by our company.
- The right to correct any inaccuracies in your details.
- The right to have your information deleted from our databases.
- The right to restrict or object to processing of your data.
- The right to have your data transferred to another organization.
- The right to complain about any breach of privacy laws.
If you wish to exercise any of these rights, please send an email outlining your request to [email protected]. We will respond promptly regarding the action taken in line with your demands per data protection laws.
Updates to this Policy
We may occasionally amend this Privacy Policy to reflect changes in our products, customer needs, and evolving regulations. The most recent version will always be posted here on our website. For significant edits, we will provide an alert of changes on our homepage. Please check back periodically for the latest on how we collect, use, and secure your personal information.
If you have any questions or concerns about this Privacy Policy or your data, feel free to contact our Data Protection Officer at [email protected]. You can also reach us by phone at 020 3327 3750 or by mail at:
Elie Saab Perfume Ltd.
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom
Cookie Policy
A cookie is a small file stored on your computer or mobile device by websites you visit. We use cookies and similar technologies on our website to distinguish you from other users, enhance your browsing experience, and analyze site usage. By using our site, you consent to our Cookie Policy and the placement of cookies on your device.
Cookie Types
The main types of cookies we utilize are outlined below:
- Strictly Necessary Cookies enable essential website functions like shopping carts, account login, and payment processing. They cannot be disabled.
- Performance Cookies collect data on site usage such as traffic sources, pages visited, and user interactions to optimize experiences.
- Functionality Cookies allow personalized features like remembering your choices and settings for language, location, etc.
- Targeting/Advertising Cookies track browsing habits to display relevant promotions and advertisements based on your interests. These are set by our third-party advertising partners.
Managing Cookies
You can adjust cookie settings in your browser if you prefer to block some or all cookies. Note that opting out may impact certain functions or your user experience.
The specific steps to disable cookies vary by browser and version. Check your browser or device’s settings for more details.
Please contact [email protected] if you need help with managing cookie preferences.
Contact Us
If you have any questions about this Cookie Policy or want to exercise your legal rights regarding data privacy as a customer, please email our Data Protection Officer at [email protected].